FAQ

Q. If I can not find my favorite dress on your website, can you make it for me?

A. Sure, if you sail to find the dress you love from our site, you can send the pictures for the dress you want to us, we can customize your dress according to the style without extra charge. In order to make sure the high quality of the dress made for you, please offer us as more details for the dress style as possible.We assure you of high quality and similarity for every dress we make.

Q. Do you ship to my country?
A. We ship to everywhere around the world. So please write down your address clearly, which will help us to ship your dress to you correctly and timely.

Q.What is your return polocy? Can i return the dress if i do not like my goods?
We want all our customers to be happy. For all items in our shop,if there is quality issue,size problem or any other problem caused by our side, you can return the item to us.We do not accept return for personal reason,overdue claim are not acceptable either. Learn more about our return policy.

Q. What kind of warranty or guarantee do you offer on your products?
A. Buy Hottest Wedding Apparel & Special Occasion Dresses and ensure the highest quality possible.
Streamline the buying and payment process making it as easy as possible.
Help you buy Beautiful Dresses from manufacturers in China.
Deliver goods to our customers all over the world with speed and precision.
Provide 24 hour customer support on weekdays.

Q. How much will the shipping cost?
A. We offer FREE SHIPPING to most countries.For small orders for accessories like veils only, we will use standard shipping which takes around 15 working days for shipping.Rush shipping cost more, you can see the charge on the checkout page.

Q. What can i do to make sure the dress would fit me?
A. We offer custom measurement service, we can assure you of 100% fitness as long as you can provide us with the correct measurements. Please take your measurements done according to the measure guide: http://www.styleprom.com/Article-110

Q. What is the meaning of “Shoulder To Hem”?
A. Shoulder To Hem means the length from your hollow (center of the collarbone) to where you want the hem of your dress to be placed.Please assure include the shoes height while you measure for a long dress so that we can make extra length for your dress.

Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?
A. It is no problem to make some alterations on the dress, and it is free for most occasion, please tell us clearly the change you want to make, then we will custom made your dress according to your requirement.

Please contact us at service@styleprom.com  if there is any more questions.

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