Cancellation Policy

Cancellation Policy

We understand that ordering a dress for your special occasion is very important for you and our Cancellation Policy is in accordance with this.

However, you should understand that our dresses and some accessories are made to order.The materials cannot be reused once the creation process begun. The good news is that after placing your order, there is still time to change your mind.

Please refer to our cancellation and return policies below for details.

Cancellation depends how the order is going. Sometimes,the order has not entered into process,that means, the fabric has not been cut,you will get full refund, this often happens within 12 hours after you order.

Once the order enter into process, you will only eligible for partial refund depending on the progress. Our service team will calculate on the cost and show you the proof and explain the partial refund for you.

Once the item was sent out,cancellation would not be acceptable.

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